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Q: What are your hours of operation?
A: Our normal hours are listed below. Occasionally, our Carry Out doors are opened earlier during certain holidays and special events. For more information, please contact your preferred restaurant location.
Q: I have certain allergies. Will you be able to accommodate me?
A: We are sensitive to any of our guests with food allergies and have a list of items containing possible allergens available online here. If you have specific concerns please call one of our restaurants.
Q: Do you have nutritional information available?
A: At this time we do not.
Q: How much food should I order per person?
A: NOTE: These suggestions are just that, suggested servings. Added variables such as big eaters, light eaters, or little children will affect the amount of food you'll need when accounting for all of your diners.
If in doubt, order just a little more than you estimate you'll need, just to be sure to have enough. For assistance, please contact you’re preferred restaurant location and our experienced staff will be more than happy to help in making suggestions.
Q: Can I pay online with a credit card?
A: Yes, you can pay for your order online with a credit card. However, the charge will not be processed until you pickup your order where we require you sign the credit card slip. If you create an account, you also have the option to store a credit card for future use.
Q: Can I add gratuity to my order?
A: Yes, you have the option of adding gratuity when you pick up the order when you sign the credit card slip or in cash. Unfortunately, you cannot add a gratuity online.
Q: Can I receive an itemized copy of my receipt?
A: Yes, you will immediately receive an emailed copy of the receipt once you place the order. If you'd like a physical receipt, please ask our carryout cashier upon pickup.
Q: Do you sell gift cards?
A: Yes. Available in any denomination, you can purchase them online at jackstackbbq.com, by calling our Customer Care toll-free at 877.419.7427 or by stopping into any of our five Kansas City metro area restaurants. They're good for purchases of food at any of our restaurants, a catered event, or for any online order.
Q: Do you deliver?
A: Sorry, but at this time we only provide carryout; however, we do have a catering department if you are interested in delivery or catering services. We are the largest restaurant-based caterer in Kansas City, and can handle groups in any size from 10 to 10,000. Simply call our catering office at 816-941-4309 and one of our professional event planners will help you plan and execute your event. We offer our Catering Menu online at www.jackstackbbq.com for viewing or to print-out for your convenience.
Q: Do you offer curbside service?
A: We do offer curbside service at our Country Club Plaza location.
Q: What comes with Gatherings?
A: All gatherings come with two choices of barbecue meats, Hickory Pit Beans, Potato Salad, Creamy Coleslaw, loaf of bread, barbecue sauce, pickles, plateware, plasticware, and serving utensils.
Q: How would you describe your Barbecue Sauces?
A:
Q: What if I want extra sauce, dressing, etc.
A: Ask the cashier when you pick up your order and they’d be happy to add extras to your order.
Q: What does Paperware include?
A: Plates, napkins, silverware, wet naps, salt, pepper, and toothpicks
Q: Can I make changes to or cancel my Jack Stack online order after I've placed it?
A: You cannot modify or cancel the order online once the order is placed. To cancel or modify an order, please call the restaurant you placed the order at and they can assist you.
Q: What if my order is over $400
A: For orders over $400, please call your preferred restaurant location and they will be able to assist you over the phone. We also offer a full service catering. For more information on our catering options, click here or call 816-941-4309
Q: How is the food prepared?
A: Jack Stack Barbecue's distinctive Hickory Wood-Fired cooking process results in a seared exterior and a tender interior. We have experienced staff available if you would like to discover in greater detail just how we're able to transform brisket and ribs into what many call "The First Taste of Kansas City" and are consistently voted KC's best barbecue. We take great pride in being honored as such, because in this town, that's really saying something.
Q: Where does the name "Fiorella's Jack Stack"derive from?
A: Fiorella's Jack Stack Barbecue was originated in 1957 by the Fiorella family in the traditional style of a storefront barbecue house with a modest selection of 5-6 items, originally named Smokestack Barbecue. Jack, the eldest son, worked there from its inception until 1974 when he decided to branch off to expand the barbecue theme and start Fiorella's Smokestack of Martin City. When Jack decided to open his second restaurant in Overland Park back in 1997, he decided to change the name of his restaurants to Fiorella's Jack Stack Barbecue, a derivative from the original Smokestack Barbecue.
Q: What is the difference between Pork Spare Ribs and Baby Back Ribs?
A: Pork Spare Ribs are the traditional slab of ribs. They come from the belly of the pig, behind the shoulder. They include 11 to 13 long bones. There is a covering of meat on top of the bones and between them. Baby Back Ribs, sometimes called loin ribs, are cut from the loin section. They are shorter and smaller than Pork Spare Ribs. They have a covering of meat over the bones and also between them. Because they do come from the loin, they are leaner and meatier than Pork Spare Ribs. They are also considerably more expensive and in shorter supply.
Q: What exactly is a Burnt End?
A: Don't let the name fool you, there's nothing "burnt" about them. The name came about because when the meat is left in to barbecue for an extra amount of time, the outer surface, or bark, will take on a darker appearance than normal. Hence, the name Burnt Ends. They can be cubes of beef brisket, pork, or sausage, which are tender on the inside and lightly seared on the outside. Burnt Ends have always been a Kansas City favorite.